Shipping policy

Processing Time All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.

Domestic Shipping (Australia) We offer free shipping on all orders within Australia. Delivery typically takes 5–7 business days from the date of dispatch.

International Shipping We ship internationally and offer free shipping on all international orders. Please allow 7–21 business days for delivery, depending on your location and local customs processing times.

Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the recipient and are not covered by Nookwood.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please contact us and we will do our best to assist you.